- 1. Q: How to order?
A:Please send us your purchase order by Email: ceramicsj@gmail.com
We need to know the following information for your order:
1) Product information: Quantity, Specifications(size ,material, color, logo and packing requirement),
2) Delivery time required.
3) Shipping information:Company name, Address, Phone number, Destination seaport/airport.
4)Forwarder’s contact details if there is any in China.
- 2. Q: What is the whole process for doing business with us ?
A:1)First, please provide details of the products you need we quote for you.
2)If price is acceptable and client need sample, we provide Proforma Invoice for client to arrange payment for sample.
3)If client approve sample and require for bulk production for order, we will provide Proforma Invoice for client, and we will arrange to produce at once when we get 30% deposit.
4) We will send photos of all goods, packing, details, and B/L copy for client after goods are finished. We will arrange shipment and provide original B/L when the client pay the balance.
- 3. Q: Can the size or color of the product to be custom?Can the logo or company name to be printed on the products or package?
A:Sure. You can tell us the size and color you want, then we will customize for you.
Your logo or company name can be printed on your products and seaworthy carton.
- Q: Can I get a cheaper price of the stools?
A: The price on the website is based on MOQ
- If your order quantity is larger, the price can be cheaper.
- Q:Can I combine many items assorted in one container in my order?
A: Yes,you can 3-5 item assorted are allowed per 20ft container.
6.Q： What if we order smaller quantity than your MOQ, will you accept it?
A: We understand that it is not easy for you to order big quantity for a new item, so in the beginning we could accept small quantity to help you open your market step by step. But the price will be higher upon small quantity.
- Q： What is your material of the stools? Is it healthy? Can I import it to my country?
A: The material is fine clay. And the stools are fired by 1280 degree high temperature. Our products passed SGS, CE and other strict test department detection. Our products are high quality and healthy to be imported to your country.
- Q： What is the packing details?
A: The packing spot images are on our website Portfolio channel.The regular packing is 5 layer brown carton with clients’ brand printing +packing paper+2.5cm white foam in 6 sides or as your request.
- Q： Which side will bear the shipping fee? If there is breaking, can it be replace?
A: The client bears the shipping fee, and the fee depends on the delivery method, destination area, packing size and weight. Our breaking rate during the shipping is low. If it happens, we will replace it in the next shipment.
10.Q: Where is your factory located? How can I visit there?
A: Our factory is located in Jingdezhen City, Jiangxi Province, China since 2006. Our company has 10 years exporting experience.
All our clients, from home or abroad, are warmly welcomed to visit us! There is our contact information Mobile/ WhatsApp/Wechat/+86 15707987833 | Skype:ceramicsj@gmail.com
